Terms and Conditions

This page tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it and before placing an order you will be asked to agree to these Terms.

Please click on the button marked “I Accept” at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

  1. 1.Information about us

1.1             We operate the website www.abbydirecttimber.co.uk. We are Abby Direct Timber Limited, a company registered in England and Wales under company number 08022080 and with our registered office at The Stables, Old Forge Trading Estate, Dudley Road, Lye, Stourbridge, West Midlands DY9 8EL. Our VAT number is 134631041

1.2             To contact us, please see our Contact Us page.

  1. 2.Our Products

2.1             The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2             Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site are approximate.

2.3             The packaging of the Products may vary from that shown on images on our site.

2.4             All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.

  1. 3.Use of our site

3.1             Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

3.2             From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

3.3             If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

3.4             You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

3.5             We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

3.6             You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

3.7             You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

3.8             Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

3.9             You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

3.10           The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  1. (a)All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  2. (b)Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including:
  3. (i)loss of income or revenue;
  4. (ii)loss of business;
  5. (iii)loss of profits or contracts;
  6. (iv)loss of anticipated savings;
  7. (v)loss of data;
  8. (vi)loss of goodwill;
  9. (vii)wasted management or office time; and
  10. (viii)whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

3.11           You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

3.12           By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

3.13           We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

3.14           Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

  1. 4.How we use your personal information

We only use your personal information for the purpose of processing your order and in line with our cookie policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

  1. 5.If you are a consumer

This clause 5 only applies if you are a consumer.

5.1             If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

5.2             As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

  1. 6.If you are a business customer

This clause 6 only applies if you are a business.

6.1             If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

6.2             These Terms and any document expressly referred to in them constitutes the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of the us which is not set out in these Terms or any document expressly referred to in them.

  1. 7.How the contract is formed between you and us

7.1             To place an order use our website or contact Abby Direct to order.

7.2             Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

7.3             After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.4.

7.4             We will confirm our acceptance to you by sending you an e-mail. (Order Confirmation). The Contract between us will only be formed when we send you the Order Confirmation.

7.5             If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 13.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

7.6             If your order is such that delivery charges have to be confirmed to you separately (please see clause 10 below) we will email you to confirm the delivery charges applicable to your order. When you have confirmed that those delivery charges are acceptable and that you wish to place the order we will send you the Order Confirmation.

  1. 8.Our right to vary these terms

8.1             We may revise these Terms from time to time in the following circumstances:

  1. (a)changes in how we accept payment from you;
  2. (b)changes in relevant laws and regulatory requirements; and
  3. (c)changes in delivery method and timing.

8.2             Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

  1. 9.Your consumer right of return and refund

This clause 9 only applies if you are a consumer.

9.1             If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.

9.2             However, this cancellation right does not apply in the case of any made-to-measure or custom-made products;

9.3             Your legal right to cancel a Contract starts from the date of the Order Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.

9.4             To cancel a Contract, you must contact us in writing by sending an e-mail to info@abbydirecttimber.co.uk. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail.

9.5             You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for following receipt by us of the returned products. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 9.4. If you returned the Products to us because they were faulty or mis-described, please see clause 9.6.

9.6             If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

9.7             We refund you on the credit card or debit card used by you to pay.

9.8             If the Products were delivered to you:

  1. (a)you must return the Products to us as soon as reasonably practicable. If the Products require collection, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
  2. (b)unless the Products are faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you. We charge £10 for collection of Products collected under this clause;
  3. (c)you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

9.9             Details of your legal right to cancel and an explanation of how to exercise it are provided in the Order Confirmation.

9.10           As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

  1. 10.Delivery

10.1           Your order will be fulfilled by the estimated delivery date set out in the Order Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

10.2           Delivery will be completed when we deliver the Products to the address you gave us.

10.3           If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery. If Products have to be re-delivered an additional delivery charge of £10 will be made

10.4           The Products will be your responsibility from the completion of delivery.

10.5           You own the Products once we have received payment in full, including all applicable delivery charges.

  1. 11.No international delivery

11.1           Unfortunately, we do not delivery to addresses outside the UK.

11.2           You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.

  1. 12.Price of products and delivery charges

12.1           The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 13.5 for what happens in this event.

12.2           Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Order Confirmation.

12.3           The price of a Product excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

12.4           The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please see the shopping cart before checkout.

12.5           Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

  1. (a)where the Product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
  2. (b)if the Product’s correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
  3. 13.How to pay

13.1           You can only pay for Products using Paypal or a debit card or credit card including Visa, Mastercard and American Express.

13.2           Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.

  1. 14.Manufacturer guarantees

14.1           Some of the Products we sell to you come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Products.

14.2           If you are a consumer, a manufacturer’s guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

  1. 15.Our liability if you are a business

This clause 17 only applies if you are a business customer.

15.1           We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes.

15.2           Nothing in these Terms limit or exclude our liability for:

  1. (a)death or personal injury caused by our negligence;
  2. (b)fraud or fraudulent misrepresentation;
  3. (c)breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
  4. (d)defective products under the Consumer Protection Act 1987.

15.3           Subject to clause 17.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

  1. (a)any loss of profits, sales, business, or revenue;
  2. (b)loss or corruption of data, information or software;
  3. (c)loss of business opportunity;
  4. (d)loss of anticipated savings;
  5. (e)loss of goodwill; or
  6. (f)any indirect or consequential loss.

15.4           Subject to clause 17.2 and clause 17.3 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

15.5           Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

  1. 16.Our liability if you are a consumer

This clause 18 only applies if you are a consumer.

16.1           If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

16.2           We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16.3           We do not in any way exclude or limit our liability for:

  1. (a)death or personal injury caused by our negligence;
  2. (b)fraud or fraudulent misrepresentation;
  3. (c)any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
  4. (d)any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  5. (e) defective products under the Consumer Protection Act 1987.
  6. 17.Events outside our control

17.1           We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 19.2.

17.2           An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

17.3           If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

  1. (a)we will contact you as soon as reasonably possible to notify you; and
  2. (b)our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
  3. 18.Communications between us

18.1           When we refer, in these Terms, to “in writing”, this will include e-mail.

18.2           If you are a consumer:

  1. (a)To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you must contact us in writing by sending an e-mail to info@abbydirecttimber.co.uk. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail to us.
  2. (b)If you wish to contact us in writing for any other reason, you can send this to us by e-mail or by pre-paid post to Abby Direct Timber Limited at The Stables, Old Forge Trading Estate, Dudley Road, Lye, Stourbridge, West Midlands DY9 8EL.

18.3           If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

18.4           If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

  1. 19.Other important terms

19.1           We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.

19.2           You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

19.3           This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

19.4           Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

19.5           If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

19.6           If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

19.7           If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

19.8           We will not file a copy of the Contract between us.